A lot of people have opted to ditch their landline at home for their cell phones. That’s okay for personal use, but a business still needs to operate a phone number to work with clients, answer questions, and manage things day-to-day. When it comes to phone services, many still utilize landlines and traditional forms of telephone services. There’s an option on the market many overlook that is well worth checking out.
VOIP phone services, or Voice Over Internet Protocol services, are quickly becoming a popular option for businesses of all sizes. With a lot of companies looking to cut costs as well as diversify the way in which you can take phone calls. Depending on your situation right now with many businesses operating with work-from-home designs, the present business climate might prove to be the best time for you to switch to this increasingly popular method.
What are VOIP Phone Services and How Do They Work?
VOIP phone services are a type of IT service managed by a service provider. Traditionally, a phone service takes your individual office phone and loops it together with a caller via telephone networks. Each phone has a different number that connects one caller to the other. VOIP is a new way of connecting callers to one another. Instead of using an analog, physical system of connecting two people, digital signals transmit the sound and connection. Given the right setup, you can also use VOIP apps to take phone calls via a computer or a smartphone.
Overall, the actual experience isn’t all that different. Like any normal phone call, VOIP connectivity takes digital files of sound and sends them via the internet. The only difference is that analog, traditional telephone networks use electrical frequency. Instead of relying on phone lines, VOIP uses internet connectivity to send and receive phone calls. What does this possibly mean for your business?
Why Switch to VOIP Phone Services for your Business?
The benefits of using VOIP services are numerous and might apply to your business’s need to change things up given the uncertainty occurring in 2020. Firstly, work-from-home taught us all in March that mobility is the future of the modern workforce. VOIP services can work in a few different ways that help tackle the issue of receiving work calls when not in the office. The perk of VOIP phone services and their reliance on internet connectivity is the ability to answer calls from anywhere you can access the internet. This means you can take calls from the work phone on your cell phone.
Likewise, you can access the work phone’s incoming calls via softphones. Softphones are phones that don’t actually exist physically. This would be a computer or device that has a microphone and audio output that you can use as a phone. These digital phones are most often found on computers, despite not actually being a device considered a phone.
Another big question mark for companies considering managed IT services is always cost. In most cases, switching to VOIP services is almost always going to save your business money. The outliers that might not make this true is for large, 1000+ employee workforces as well as a high frequency of international calls. The cost is saved by eliminating the need for individual landlines that connect each individual employee through a separate connection. VOIP services offer a more easy, streamlined connection for separate numbers that don’t rely on actual infrastructure past the reaches of the internet.
Why VOIP Helps the Customer Management Experience
A lot of companies and businesses use some form of CRM to manage clients and customers. Usually, calling someone to discuss something involves moving from your computer to your phone to make a call, completely dissecting the hardware you’re using. Like social media or email, however, VOIP allows you to easily access someone via phone call thanks to apps that work on computers or tablets. Because email and VOIP services both function through the internet, you can also tie many CRM programs into your VOIP services to easily call someone up while using CRM managed IT solutions.
Plus, modern call centers that might employ VOIP technology don’t need to upgrade hardware. All you need is a headset with which to hear and speak during the call and an internet connection. VOIP doesn’t even require rapid internet speeds. Anything between 5-10 Mbps will work seamlessly for VOIP phone services.
Shifting to VOIP is Easy, Especially Now
With so many people working remotely or spread out across different spaces for health safety concerns, it’s a great time to switch to VOIP phone services. Not only will you find your phone service to be faster and more reliable, but you’ll also save money. The difference in experience is somewhat minimal in terms of having to learn new things to accommodate the change. Therefore, it’s easy to move towards a VOIP operated business and makes the most sense for your future. Get started exploring VOIP phone services for your business today.