Unified Communications

ITVortex designs unified communications systems built directly on the VMware platform with leading products from Mitel and Microsoft.

The result is that you’ll never miss a call, instant message or email again.  Whether you’re at your desk, at home or on the road, “ubiquitous presence” becomes a reality with Mitel’s highly advanced and virtualized suite for Unified Messaging.

  • Have calls directed to your office, home, or smartphone depending on geo-location or business rules.
  • Start a call on your office phone and seamlessly hand it off to your smartphone without the remote party even knowing.
  • Continue to discuss business while you move from office to car to home and back.
  • See co-workers’ status at a glance from Unified Messaging clients on desktops and smartphones.
The ItVortex Mobile Solutions

​ITVortex Call Centers​

ITVortex also designs Call Center solutions that range from small business to larger enterprises with multiple call paths, call flows and announcements.  Our Call Center Solutions can combine self-service menus with immediate human interaction in order to satisfy the most demanding clients.  Metrics based reporting can also quickly help managers determine when they have busy times for the department and if they are meeting service level agreements and goals during those times.

Communicating with the World

  • Mitel Unified Communication Platform can drive success to your door and keep it there.
  • Seamless integration with Microsoft Lync and Exchange as well as Google – give you the best in interoperability.
  • In the office, at home, or on the go – we have you covered. Never miss another call, email, message or conference because you are not at your desk.
  • IT Vortex also offers virtualized UC solutions to match the protection your current infrastructure already has in the cloud.

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