Unified Communications (UCaaS)

Never miss a call, voicemail or chat ever again!

The IT Vortex Solution empowers companies of all sizes with robust and flexible telephone functionality previously attainable only to companies with big budgets.

Unified Communications Services - Data Center
Unified Communications Services - Data Center

Whether you’re at your desk, working from home, or on the road

ubiquitous presence

Built using industry-leading platforms

Need a Call Center? No Problem!

Our Call Center Solutions combine self-service menus, multiple call path options, call flows and announcements with immediate human interactions which satisfy the needs of even the most demanding call-center requirements. Metrics based reporting provides visibility into call delays due to peak-time call volumes so managers can adjust staffing and enable your call-center to achieve its service level agreements.

Here is how you will never
miss that call again!

Inventory current environment: phone numbers, number of employees, how many phones lines needed.

Right-size the features and functionality to match business needs for today and the next 3-5 years.

Configure system based upon requirements, users test the new system in parallel with existing system, usually a two-week time period.

New phone system is ready for calls!

Cyber Security, Security as a Service (SECaaS), & Unified Communications Services - Data Center - IT Vortex Logo

Why you should work with us?

?

We have all the features
you would expect:

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Fortinet is offered in our Cloud Hosting Platform? We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Technology Reseller and Distributor, Certified Implementation Expertise with all ACTi products and services. IT Vortex has worked with ACTi for over a decade implementing security camera solutions for a multitude of industries with AI, Facial Recognition, License Plate Recognition, Loitering Detection, Cloud storage, and more.

IT Vortex partners with AWS via VMware for the VMware on AWS offering that allows for cloud services fulfillment via AWS utilizing the same VMware products many companies already enjoy the benefits from.

Barracuda Technology is offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Cisco Technology is offered in our Cloud Hosting Platform via DUO for MFA. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Condusiv Technology is offered in our Cloud Hosting Platform? We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Dell servers are a key component offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

We use DTEN extensively in our offices. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Our distribution preferred partner for our technology offerings.

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Various Microsoft technologies are offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation. 

Our telephone platform of choice. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

We use NEAT extensively in our offices. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

ObserveIT/Fortinet is offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Fortinet is offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Solarwinds is offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Veeam is offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

Our Datacenter is built on a VMWare architecture. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation. 

Wasabi is offered in our Cloud Hosting Platform. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

We use Zoom extensively to meet internally and externally. We are Certified Reseller, we have Certified Implementation Experts on staff, we provide architecture advisory services for a robust implementation.

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