Cloud PBX (Private Branch Exchange) is a popular IP based telephony system for business. As demand for VoIP (Voice-over IP) grows larger than traditional telephone systems, as does the global market for Cloud PBX.
In fact, between 2017 and 2023 the market is expected to exceed $20B, according to Market Research Future.
When businesses transfer their telephone services to the cloud, they are engaging in VoIP. When the VoIP network is designed to benefit end-users in certain ways, it can only be Cloud PBX.
What benefits, you ask? Well, that’s a great question.
For one, Cloud PBX saves money. It’s not very expensive to implement a Cloud PBX within an existing enterprise infrastructure and won’t require costly upgrades. Management is easier, and therefore it is also reasonably economical to maintain. Using a Cloud PBX is more efficient, and that leads to cost savings too.
The bottom line is when you use Cloud PBX, you can expect some significant savings when compared to your existing enterprise telephony system.
Another benefit of Cloud PBX is its ability to integrate with many CRM softwares. In the age of big data, you’d be hard pressed to find an enterprise organization that doesn’t use some form of CRM to house customer information.
This era of innovative technology allows for sales people to call on customers directly from the CRM, utilizing integrations like Cloud PBX.
Integration is the name of the game, and with companies like Panasonic Corporation, D-Link System Inc., Cisco System Inc., Vonage America Inc. and Skype (Microsoft) diving head first into the PBX market, it’s easier than ever to integrate your PBX system with your favorite enterprise software.
If your PBX isn’t cutting it, then it’s time to move to the future of hosted voice with IT Vortex and Mitel. Free phones included with 3 year contract.